Sany Launches 2016 Global Service Tour

Sany Hoisting Machinery launched its 2016 Global Service Tour on June 22. This year's tour will run under the theme: “New Journey, New Sany”.

The  global service tour will cover more than 200 countries and regions across the globe. Over 1,000 service engineers will be taking part worldwide, equipped with over 600 units of Sany service machinery.

The after-sales service campaign, which began in 2014, was highly successful and saw customers worldwide praising the initiative as one that enhanced their customer experience. The event proved to be a great platform to increase overall customer satisfaction and customer loyalty.

The services rendered for free to Sany valuable customers include a full inspection of the customer's equipment, any necessary repair work, and operator training on safe operation and maintenance procedures for new products.

During the tour, Sany Hoisting Machinery will also launch parts promotions along with dealers, conduct new product performance surveys, and offer convenient online services to customers.

“With the joint efforts of Sany and our dealers across the globe, we are confident that the event will bring about a great customer experience and create more customer value,” said Sun Xinliang, Sany Hoisting Machinery's General Manager.

Shandong Linyi Guantai Machinery, Sany's Chinese dealer, will be the first service team for this year's tour. The rest of the service teams are ready and will join in the worldwide service effort to create more customer value, reaffirming Sany's commitment to providing comprehensive after-sales services to all its customers.