1. Dispatch Control Center implements the omnibearing control on the service process until the service completes. (Click “Dispatch Control Center” to visit the details)

Introduction to Dispatch Control Center

SANY Heavy Industry’s Call Center 4008-87-8318 is a bridge used to connect our clients and enterprises. We have professional customer service representatives who wait for your phones, letters, faxes, web, E-mail 24 hours every day and offer you at any time the related business consulting, direction via phone and door-to-service as well as sincerely receive your advises or other service at all aspects. After reserving your call, we have a service team with the rapid response, one-ticket, consolidated service basis to solve your various problems, and timely feedback it to you. Our service commitment is: you call us at 4008-87-8318, and the subsequent matters will be completed by us. We will not only remove your troubles, but also bring you the unexpected super-value service.

SANY Heavy Industry’s Call Center is a most powerful service support department which represents our enterprise to offer our clients the facility safety guarantee, to solve the clients’ various problems and to create their value. You remember the phone number 4008-87-8318 only, and then you can enjoy the easy, rapid, and accurate after-sale service.

2. In the internal of the company, the RD, QC, Purchase, Production and other resources are integrated. In the external, the marketing, service, fittings and the distributed facilities are integrated. The company’s resources are fully integrated and dispatched via the GPS and special 4008 phone and special sanyservice@sany.com.cn mailbox to rapidly solve the facility problems and satisfy the clients’ requirements.

3. 110 Service Management System: SANY Heavy Industry is the first to launch the '110 Service Management System' in the engineering machinery field, and the system has equipped with advanced service information network and efficient and rapid service technical network. Through the information-processing module, technical rapid reaction module and fittings supply for emergency module in this system, as well as the fast reaction of engineer around China, SANY service could satisfy the demands of fast and efficient construction.